A common technology used for online customer support is the chatbot. Chatbots streamline customer interactions by providing real-time responses to queries, thereby enhancing user engagement. Utilizing artificial intelligence, chatbots can understand and analyze customer queries, escalating complex issues to human agents when necessary. This technology offers 24/7 support availability and reduces response times, leading to higher customer satisfaction. By automating routine inquiries, businesses can efficiently manage support volumes, allowing live agents to focus on more intricate customer needs.