Chatbots play a pivotal role in automating customer service by providing immediate responses to inquiries and assisting with common issues. These AI-driven tools enhance the customer experience by offering 24/7 support, thereby reducing wait times for users. Chatbots can handle a wide range of tasks, from answering frequently asked questions to guiding customers through troubleshooting steps. Additionally, they can collect and analyze user data to improve service quality over time. By automating routine interactions, chatbots free up human agents to focus on more complex inquiries, enhancing overall support efficiency.