The purpose of an IT service desk is to serve as a centralized point of contact for users seeking support with IT-related issues. It provides assistance with hardware and software problems, manages incidents, and facilitates service requests to ensure efficient IT operations. The service desk enhances user productivity by addressing technical challenges promptly and effectively, often utilizing ticketing systems to track and resolve issues. Furthermore, it plays a key role in maintaining communication between IT departments and end-users, fostering a positive user experience.