The purpose of helpdesk software is to streamline and enhance customer support and service management processes. This software enables businesses to manage and resolve customer inquiries or issues effectively, ensuring a structured approach to support. It typically includes features such as ticket management, knowledge bases, and customer feedback tools. By organizing communication, tracking resolution times, and facilitating collaboration among support teams, helpdesk software improves response times and overall customer satisfaction. It is vital in maintaining a positive customer relationship and ensuring efficient operations within organizations.