The primary use of a help desk ticketing system is to efficiently manage and track user-reported issues within an organization. It allows customers or employees to submit requests for assistance, which are then assigned to support staff for resolution. This system organizes tickets based on priority, status, and category, facilitating timely responses and accountability. By streamlining communication and documentation, help desk ticketing systems improve customer satisfaction and enhance the overall support experience while providing valuable insights into common issues for continual improvement.