The main purpose of a help desk in IT support is to assist users with technical issues and inquiries. Help desks provide a centralized point for troubleshooting and resolving problems, ranging from hardware malfunctions to software bugs. By offering timely support, they improve user satisfaction and maintain productivity. Help desks often employ ticketing systems to track requests and ensure issues are addressed systematically. Effective help desk operations contribute to the overall efficiency of IT services, enabling organizations to function smoothly.