A chatbot's primary function is to engage in conversations with users through text-based or voice interactions, simulating human-like communication. Chatbots utilize natural language processing (NLP) and artificial intelligence to understand user queries and provide appropriate responses or solutions. They can automate customer service tasks, assist with product inquiries, and enhance user experiences by offering personalized interactions. As a result, chatbots are widely used across industries to improve efficiency, reduce response times, and provide 24/7 support, helping organizations enhance customer satisfaction and streamline operations.