AI has a profound impact on customer service policies by transforming the way businesses interact with clients. With AI-driven chatbots and virtual assistants, companies can provide 24/7 support, addressing inquiries swiftly and efficiently. AI analyzes customer data to predict needs and personalize responses, improving the overall customer experience. This technology also enables organizations to handle high volumes of queries without overwhelming human staff, allowing for scalability. However, businesses must carefully balance AI implementation with human interaction, ensuring that customers still receive empathetic support when needed for complex issues.