ITSM stands for IT Service Management, a strategic approach to designing, delivering, managing, and improving the way IT services are used within an organization. ITSM includes processes and practices that govern service delivery, incident management, problem resolution, and user support. The primary objective is to ensure that IT services align with business goals, enhance user satisfaction, and contribute to overall organizational efficiency. Effective ITSM practices help organizations navigate the complexities of modern IT environments while maintaining high service quality.