"Robotic Process Automation" (RPA) involves using software robots or bots to automate repetitive and rule-based tasks typically performed by humans. RPA focuses on streamlining processes across various applications without altering the underlying systems, enhancing efficiency and accuracy. The technology can handle tasks such as data entry, invoice processing, and customer support. RPA reduces operational costs and errors while freeing valuable human resources for more complex and strategic activities, ultimately enabling faster responses and better service delivery in organizations.