"Intelligent automation" involves the integration of artificial intelligence with traditional automation processes to enhance business efficiency. This technology enables organizations to automate complex tasks that require decision-making, learning, and problem-solving capabilities. Intelligent automation can streamline workflows, reduce manual errors, and optimize resource allocation. For example, chatbots can handle customer inquiries while learning from interactions to improve responses over time. By deploying intelligent automation, organizations can achieve greater productivity, enhance service quality, and foster innovation within their operations.