Trends in AI-based customer relationship management include the use of machine learning to predict customer behavior and automate interactions. These systems enable personalized outreach and communication, enhancing customer experiences. Additionally, AI-driven chatbots provide instant support, improving response times and operational efficiency. Advanced analytics help businesses segment their audience and tailor marketing strategies accordingly. As these technologies evolve, AI's role in CRM will continue to expand, offering deeper insights and fostering stronger customer relationships through more targeted engagement.