The use of chatbots improves customer service efficiency by providing immediate responses to common inquiries and assisting users 24/7. Chatbots can handle multiple interactions simultaneously, reducing wait times and ensuring that customers receive timely information. They automate repetitive tasks, allowing human agents to focus on more complex issues that require personal attention. By leveraging natural language processing and machine learning, chatbots enhance user experience, increase engagement, and gather valuable feedback for businesses. Ultimately, they streamline communication processes and improve overall customer satisfaction.