Chatbots enhance customer service by providing instant, 24/7 support and addressing frequently asked questions. They use artificial intelligence to understand user inquiries and deliver appropriate responses, improving customer satisfaction through efficiency. Chatbots can handle multiple interactions simultaneously, thereby reducing wait times and freeing up human agents for more complex tasks. Their data-driven insights can also help businesses understand customer behavior and preferences. Overall, chatbots streamline the customer service process, making it more accessible and efficient for both users and companies.