An ombudsman plays a crucial role in a political system by acting as a mediator between the government and the public. This independent official investigates complaints against government agencies, ensuring accountability and transparency. The ombudsman helps rectify injustices, maladministration, or violations of rights, often through recommendations for policy changes or corrective action. By providing a mechanism for citizens to voice grievances, the ombudsman enhances public trust in government processes and fosters adherence to principles of good governance. Their work can inform policy development and improve public service delivery.