Political institutions shape citizen expectations by defining the structures and processes through which governance occurs. Institutions such as legislatures, courts, and administrative bodies establish norms and rules that guide behavior and decision-making. They impact how citizens perceive their role in governance, including expectations regarding accountability, representation, and responsiveness. Strong institutions foster trust and confidence in the political system, while weak or corrupt institutions can lead to disillusionment. Consequently, the design and operation of political institutions play a crucial role in shaping citizens' engagement and expectations from their government.