Citizen engagement is pivotal in civil services as per UPSC directives. It emphasizes the importance of participatory governance, where citizens actively contribute to decision-making processes. Effective citizen engagement ensures that policies align with public needs and preferences, enhancing their efficacy. It builds trust and accountability in governance by involving individuals in evaluating and providing feedback on governmental initiatives. Candid discussions and consultations can lead to informed policy adjustments, maximizing public welfare. Thus, understanding the role of citizen engagement equips UPSC aspirants to advocate for and implement responsive governance strategies.