How do emotional competencies affect the performance of civil servants? 🔊
Emotional competencies profoundly affect the performance of civil servants. These competencies, such as empathy, self-regulation, and social skills, enable civil servants to interact effectively with diverse populations. Strong emotional intelligence helps in managing stress, facilitating teamwork, and resolving conflicts, crucial in high-stakes situations. Furthermore, civil servants equipped with emotional competencies can better understand citizens’ needs and respond appropriately, subsequently improving public services. Consequently, aspiring civil servants should cultivate these skills during their UPSC preparation to excel in their future roles.
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